COVID-19 Travel & Booking Information

Early Bird Sale | Plan your 2021 European holiday.Relaxed booking conditions. Book now with new health guidelines.
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COVID-19 Travel & Booking Information

Book & travel with complete confidence and flexibility 


1. Covid-19 Booking Conditions 

Relaxed booking conditions for 2020 & 2021 

From 1 September 2020, if for any official government reason your Sherpa Expeditions trip cannot run due to COVID-19 travel restrictions, then you have the option to either:

•  Change to an alternative Sherpa Expeditions trip that can be run safely (depending upon the price of your chosen trip you may need to pay more or be refunded the difference); 

•  Transfer to a later departure of the same trip;

•  Get a full refund within 21 days of your original departure date.

 

In these unusual times, we appreciate that paying the final balance for your trip may cause concern. Our new policy is to request your final balance when we are confident that the trip will run. This might mean paying your balance only a few weeks prior to departure.

Additionally, for new bookings made from 1 October 2020 on a trip that’s departing in 2021 you’ll have extra peace of mind: we will waive any transfer or change fees for bookings up to 70 days prior to departure for any reason. (Valid on Sherpa Expeditions holidays in 2021 with the exception of boat-based trips in France, Italy, Holland, Belgium and Scotland, where our usual conditions apply.)

If you wish to discuss anything then please do not hesitate to call our team on 020 8875 5070.


 

2. Covid-19 Safety Measures 

Your well being is our priority 

Whilst the impacts of the Coronavirus pandemic has impacted our passenger’s travel plans, for our hard-working staff and our suppliers in the UK & Europe, it has been devastating. We are now looking forward with optimism to a brighter 2021.

 

 

The ongoing safety of our travellers is our top priority. Our style of travel is naturally already adhering to social distancing guidelines. However, our travellers will be interested in the policies adopted by our accommodation providers, boat operators and the government policies regarding public transport and social distancing.

 

Individual countries, in conjunction with health authorities, have set policies based on ensuring the safety of travellers. Our partners will be strictly adhering to these policies and in many instances going beyond to provide hygienic and safe environments for our travellers.

 

Examples of what our travellers may expect when joining a cycling or walking holiday in 2021 (subject to change without notice depending on current health advice).

 

On joining a boat-based or group guided holiday you will be required to complete a health declaration form. If you are exhibiting any symptoms of COVID-19 you will be unable to join the tour. Guides, crew and/or hotel staff will usually be required to complete a health declaration and questioned daily about their health.

 

1. When checking in at hotels

a. You may be allocated a fixed time for check-in (or embarkation) to avoid queues. 
b. Your luggage, which is handled by third parties, will be disinfected (handles).
c. Room keys / key cards will be disinfected before being handed over.
d. Markers will be provided at reception to ensure social distancing.
e. Temperature checks may occur on check-in. Staff will be temperature-checked daily and questioned regarding their ongoing health. 


2. General hygiene in the hotel

a. Where it is not possible to maintain a 1.5 metre distance between people, we ask that you wear a mask. Many accommodations will require you and the staff to wear a mask in common areas except when seated for dining.
b. Hand sanitizer stations will be set up throughout the hotel. You will be encouraged to regularly handwash / sanitise throughout your stay.
c. High touch areas will be cleaned / disinfected regularly through the day with a log kept.
d. Rooms will be thoroughly sanitised between guests. For longer stays when staff enter your room, they will wear a mask and take all precautions to maintain strict hygiene practices including disposal of cleaning wipes and gloves after each room has been cleaned, hand sanitizing between cleans etc. to avoid cross contamination.
e. On our alpine walks when staying in mountain refuges/ gites, you will now need to bring a light weight sleeping bag and pillow. Pillows and blankets will no longer be provided by the hosts.
f. In refuge dormitory rooms, only members of the same group will be accommodated in each room.
g. Standing areas in bars will not be available.
h. Drinks and snacks will be individual and not shared.
i. Whilst live music may be provided with appropriate social distancing in place, dancing will not be allowed. Board games, magazines and library facilities will not be available. 


3. Meals

a. These will be served to you and not provided as a buffet (including breakfast).
b. Only travellers sharing the same room and/or a household will be permitted to sit together during mealtimes, except for our small group guided trips where members of the travelling group will be seated together.
c. Two sittings may be required in the dining room in order to ensure social distancing is maintained.
d. There will be no shared items such as table spices or butter pots.  


4. Bicycle handovers

a. All bikes will be provided with disinfected seats and handles.
b. Staff handing over bikes will wear face masks and gloves. 


5. Public transport

a. Many countries are requiring people to wear face masks on public transport and/or in shops. For the most current information, please refer to the individual countries' health advice.
b. As capacity may be limited on buses and trains you will need to allow plenty of time to travel to your destination.
c. Bookings are required on longer journeys (outside urban areas). 


6. Visiting tourist sites

a. Most tourist sites will require advance purchase tickets for a set date and time.
b. As numbers are limited, it is advisable to book well in advance. 


7. Eating out

a. Bookings will be required for many restaurants.
b. You may need to supply contact details to restaurants and some bars and shops on entering.
c. Seating will be limited in order to comply with local social distancing guidelines. Seating in some restaurants may only be available outside.

 

The above information represents examples of what procedures are likely to be in place for your trip whilst the virus remains. These will be dependent on the country and region of travel, local health authority advice and current conditions may be adapted and changed over the months depending on these factors.

 

As a traveller, we recommend you also take your own precautions at this time including using a face mask when social distancing is difficult, regular handwashing of at least 20 seconds, avoiding touching your face and ensuring that you respect social distancing requirements. Such precautions are likely familiar already if you are out and about in your own neighbourhood, visiting shopping centres and/or taking public transport.

 

We appreciate that some of these new procedures may seem overwhelming, however it is important to remember that for the majority of the time, as you are walking or cycling during the day, the pleasures of active travel and exploring will not be compromised. There may also be some silver linings including reduced crowding of tourist sites and genuine warmth from locals happy to see travellers returning.

 

 

 

 

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